Showing posts with label how to. Show all posts
Showing posts with label how to. Show all posts

What To Do When Your Humble Shop Fails Like a '89 Ford Taurus

This is a subject I know a whole crapload about. I know everything, mind you, but I know this better than you. It's happening to me now as I write this, and as you read this, and most likely as someone in the year 2020 is reading this.

In the course of running your business, things happen. I don't know what these things are. I'm not a damned psychic. Nor can I be bothered to research "things". I can just guarantee you it happens. I can also give you an "extended warranty" on your car. Send me an e-mail for details.

You're cruising along with your business. Sales are kicking names and taking ass. You're on the high horse. Making 50 dollars or more a day. And then it hits. You're making 5 bucks every 3 or 4 days. Maybe more, maybe less. Whatever your threshold may be. I'm just speaking from my experience, because it's the most valid out of everyones.

And then it happens. You start getting angry. You start worrying. You wonder who you've pissed off, and what you're doing wrong. You're wondering if you kicked a box full of newborn puppies and kittens in your sleep, and you're getting a truckload of bad karma for it. Look, the puppies and kittens were going to be communist guerillas in Latin America anyways. Don't sweat that.

Look, what you need to do is change your perspective on the situation. You can't wallow in self-pity and oceans of doubt. All of this negativity and stress is going to give you a heart attack or five. And then you're stress will become your family or pet guinea pig's stress. Also, you'll have to pay lots of money for exotic drugs you can't pronounce. No one wants that.

So, instead of stressing about what you could be doing right or what you've been doing wrong, let's look at it from another angle.

1. You could always burn down your shop and collect the insurance.

They called it Jewish Lightning back in the day, but even if you fit under another religious system, that doesn't mean you can't do it anyways. Now, I'm sure the insurance agent will have lots of pesky questions such as: Why did you burn your computer? Do you have a policy with us? Did you know health insurance doesn't cover property? Are you trying to defraud us? Plan your answers out ahead of time. Take the $50 dollars you make out of doing this and run. This should help cover the lost sales for a while.

2. Take your dog for a walk.

Now, this requires you having a dog, obviously. If you don't have one, go buy one. You're hemmoraging money anyways. Take what you can before you go bankrupt. Write it off on your taxes. Say it was for office decor. They're cheaper than a psychiatrist after you have a mental breakdown, for sure. Of course, the dog will love it. Until you walk the thing for 16 hours a day and it gets a little testy. You might also be known as that crazy person who walks their dog up and down the street all day while babbling to themselves frantically. But, who cares about them? Your health is #1.

3. Take up unhealthy amounts of smoking and drinking.

Look, most medical professionals will tell you this is a horrible idea. I'm not one of those professionals, but I did Google this statistic. I found at least one 2 pages that said getting plastered is a great way to relieve stress. I can tell you from anecdotal evidence that drinking a 12 pack of Busch Light in an hour will take your mind off of most of your worries. This brings me to our next point...

4. Take a whole boatload of LSD.

If this world sucks, leave it. Take 6 tabs of blotter and go sit in the park. Become one with the trees. Now, there is one problem with this, but you can use it to your advantage. Some people with delicate mental constitutions might, as we call in the industry, "totally lose their shit". At which point, trying to piece yourself back together atom by single atom will distract you from your failing creative endeavour. Who has time to worry about SEO when the entire illusion you call your life is imploding before your very own eyes in slow motion and reverse? I know I sure don't.

5. Blame everyone else on your failure.

It's never your fault. In the 21st century, no one should be accountable for your own actions. Your items aren't selling because of you. They're not selling because no one out there has good taste. How can they be so blind to the value of the products you sell? Does your feedback scare people off? Well, the feedback those jerks left was just uncalled for. How dare they question how you do your business? "Blah blah blah, I didn't get my item on time and the craftsmanship was lousy and blah yadda yadda blah". These people just have too high of standards, and nothing will make them happy. They're all soulless, miserable people. You do everything perfectly, and all of the failures around you were caused by the cruel fates that be. At which point, I refer you back to point #3 or #4.

There you go. These are the best ideas I can come up with. I'm sure people will accuse me of giving horrible advice no one should follow. These people are not right, because I'm right. That means they can only be wrong. Now, if you'll excuse me, I have a computer to burn and a 12 pack to bust open.

Creating a Brand is Such an Intense Thought...

Heck, you're no mega-corporation. You don't have a marketing team and a fleet of graphic designers. How on Earth is one little crafter who is trying floating in the sea that is the internet supposed to do that?

Well, let's talk about one facet that is pretty simple but very overlooked. This is one I think we do a good job with, so I feel comfortable talking about it. Part of branding is creating personality that is unique to you and your product. It distinguishes you from the masses and makes you memorable.

1) Don't be so uptight!

Obviously, if you're a jerk: don't do that. What I'm trying to say though is: if you're a sarcastic, happy, goofy person... use it to your advantage. Don't be afraid to write your policies and announcement with silly little remarks. It gives your shop life, if done right. Read ours, it is professional yet amusing. It tells you who we are and why without being annoying. Don't be so stoic: people want to know that there is a real person behind your business.

That's what sets Etsy apart from other online buying venues. It's handmade, so give everything the life of something made by a real person. When you send people e-mails, don't pretend your customer service rep for Comcast. We deal with enough of those all ready, and VERY few people like dealing with those. If your "business persona" isn't your real persona, it'll be exhausting to keep up.

2) Create an awesome name.

What sticks out to you more: "Stone Beads LLC" Or "Two Industrious Ferrets Supply Co"? I don't know about you, but I'm personally more intrigued by the thought of adorable little ferrets than "Hey, we got beads." That's just me, though. Obviously, you want said name to correlate to what you do. It needs to make sense. I had to add the Supply Co to the end because, frankly, two industrious ferrets could be a number of things. In context of Supply Co., it makes sense. Ferrets are notorious for gathering shiny things, beads are shiny... you see where this is going?

Green Giraffe Candles has nothing to do with anything, unless you're using giraffe milk as the base of your candles, and something tells me that's rather illegal. I know the name of your two sons has sentiment to you, but it doesn't for the rest of the world. Nor does "Makeup Designer". Okay, well; what kind of makeup do you design, whats it feels, what colors do you provide, what age range is it geared at, what do you care about?

3) Now take your name and make a fantastic graphic!

I made one myself at first, it was cute but nothing spectacular (if your still small and/or have no ambitions of being anything more then a hobby, go with this. No pint is wasting money right?). I decided when we arrived at 500 sales, I quit my job, and started doing this Etsy thing full time that if I was going to be serious I needed a serious graphic. If you suck at computers/design then do yourself a favor and just pay someone (if your going for the humorous cartoon look this guy is fantastic: http://www.etsy.com/shop/Coconauta). Now here's where you need to start pondering how YOUR personality fits in with your shop, becuase it needs to be translated into your graphic. Your graphic is basically your face on the internet, you have an opportunity to show who you are and be memorable. Take it.

If your a sweet, graceful, well spoken woman don't pretend to be loud and bright becuase you think that is what will sell your stuff, pick a soft, elegant, wispy graphic. If your loud, forward, sarcastic pick a bright, bold, goofy graphic (can you guess which I am?). It needs to reflect you, and fit in with this whole "being you" thing I keep talking about. And, don't forget make sure it is something eye catching, beige damask is NOT eye catching. Something that will translate into a memorable image, whatever that may be.

4) Now brand EVERYTHING

Use the SAME image for your avatar, banner, facebook profile picture, blog header, your twitter avatar, etc... EVERYTHING! They say it takes someone about 7x of going through a shop, hearing something, reading something before it sinks in or it correlates into a purchase (I have no idea if this is accurate, but it sounds pretty good doesn't it?). If your constantly changing your avatar from your cat to your daughter, to a penguin eating sushi how will say someone in the forums remember you?

Pick something you love and stick with it, it will build your brand through that image, people will start seeing your penguin eating sushi all the time and be like "oh there is that sushi eating penguin again, that is hilarious!" I'm known for my purple shade wearing ferret as my avatar in the forums, why? I picked something amusing and I stuck with it! Heck I even get emails just to tell me that me avatar/name makes them smile everytime they see it, you just can't put a price on that!

Also, Read this:
http://www.modishblog.com/biztips/2008/09/4-things-you-need-to-do-to-build-your-brand-image.html

*Throughout are graphics of shops that I think CONSISTENTLY brand themselves and use their personality to their advantage. I encourage you to check them out and study their design and lingo throughout their entire shop and all over the rest of the internet.

Shops used as examples:
http://www.etsy.com/shop/seababejewelry
http://www.etsy.com/shop/beebeebee
http://www.etsy.com/shop/TwoIndustriousFerret
http://www.etsy.com/shop/mixedspecies
http://www.etsy.com/shop/rpfeikgraphics